Tell us what you have noticed
Explain where the problem is visible and when it began. If you already have photos or previous engineer findings, keep them available. You do not need to run tests, take meter readings or choose a detection method before enquiring.
Arrange permission and practical access
Make sure the relevant occupier knows about the visit and someone can approve the agreed work. Tell us about locked gates, parking permits, managed entrances or shared water controls. Neighbouring flats and communal spaces may need separate permission.
Make known access points reachable
Where safe, keep accessible cupboards, existing panels, stop valves or manifolds clear. Do not lift floors, remove ceilings or dismantle fittings to prepare. The engineer will explain any opening needed after investigation.
Confirm the job before paying
The appointment and scope are agreed before a £100 residential booking deposit is requested. It is deducted from the £1,350 total. Commercial work receives a separate quotation, and an enquiry alone does not confirm a booking.
What to tell us when you enquire
Simply describe the symptom and the property. If you already have a water company letter, an earlier plumber’s findings or photos, have them available. You do not need to diagnose the leak before contacting us.
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Water leak detection
A clear route from unexplained water loss to an informed repair decision.